Ordering Terms
Payment
- We accept Visa, MasterCard or Discover credit cards on orders within the United States (US)
- Orders must be shipped to the Credit Card Billing address
(in some cases PO Boxes are an exception) - Air Shipments will require a signature upon delivery
- Orders must be shipped to the Credit Card Billing address
- We accept PayPal on all internet orders with the following criteria
- International orders must meet a product minimum of $100.00
- International orders may not exceed $2000.00 on a single order
- E-checks must clear before product is sent
- Order can only be shipped to the confirmed PayPal address
- Orders over $250.00 will have a signature required upon delivery
- We accept Wire Transfer, Cashier’s Bank Check and US Postal Money orders
- Acceptable for all orders
- Must be made out in USD Funds
- International orders must be $100.00 in product and pay $15.00 Fee
- Cashier's Checks and Money Orders should be sent with associated internet order
- Cashier's Checks and Money Orders must be drawn on a US Bank
- Personal checks will be held 14 business days to clear
Returns
- All Returns must be made within 14 days of purchase
- Returns must get prior authorization and obtain a Return Merchandise Authorization (RMA) number
- Call (252) 504-3355 to get RMA number
- After 14 Days all sales are considered final
- No Returns accepted without RMA Number
- All Returns will incur a 20% restocking fee
- All Returns must be unused, and in original unsoiled box
- Return shipping is paid by the customer
- Due to their delicate nature, electrical parts, internal engine parts, engines, transmissions, transmission parts, cut to length hoses, heat exchangers, coolers, fresh water cooling kits, carburetors, fuel pumps, carburetor kits or fishing lures cannot be returned.
Shortages
- Shortages or missing items must be reported within 2 days of receipt of order
- Please call (252) 504-3355 with your order number if you are missing something or have an issue with your order.
Warranties
- Any items purchased from us for your marine application are covered by the manufacturers' warranties only
- The manufacturer is the final determiner of a defective item. The manufacturer reserves the right to repair or replace a defective item.
- Please call us if you have a warranty issue. We will do everything that we can to assist you.
- Return shipping of a warranty item is the customers responsibility
- Cutting wires on any electrical item voids the item's manufacturer's warranty
Substitutes
- In the event that the item you have ordered is not available or out of stock we will substitute and item of equivalent or higher value to fulfill your order.
Shipping Terms
- Most orders placed before 4 PM Eastern Time ship the same business day.
- All shipping charges will be calculated at checkout.
- Air shipping cut off is 2 PM Eastern Time.
- All air shipping will require signature.
- Tracking numbers will be provided when the order ships.
- Certain heavy, bulky or delicate items (mainly exhaust parts/kits, heads, intakes, transom shields bare blocks, starters, alternators, and heat exchangers) will incur extra shipping and handling charges. These charges will be calculated at checkout.
- Call (252) 504-3355 for shipping quotes for engines, transmissions and outdrives.
- Duties and taxes are not included in any order or shipping quote. They are the responsibility of the importer in the case of non-US orders.
- If shipments are refused by the customer, the customer agrees to pay for all shipping and all return shipping charges.
- Shipping carrier is selected at our discretion.
- All shipping charges are non-refundable.
- We reserve the right to cancel or reject any order.
Notes:
- Our Address for all Payments, Returns and Correspondence is:
Basic Power Industries
177 Fulford Drive
Harkers Island, NC 28531
phone: (252) 504-3355
email us - Basic Power Industries is located in the state of North Carolina. We are not obligated to collect state sales taxes on out of state shipments or purchases. All North Carolina delivered orders are subject to the standard 6.75% North Carolina State Sales Tax.
By placing an order on our website, you acknowledge your acceptance of these terms.