basic power industries
177 Fulford Dr.
Harkers Island, NC 28531
(252) 504-3355
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Conditions of Use

Ordering Terms

Payment

  • We  accept Visa, MasterCard or Discover credit cards on orders within the United States (US)
     
    • Orders must be shipped to the Credit Card Billing address
      (in some cases PO Boxes are an exception)
    • Air Shipments will require a signature upon delivery
       
  • We accept PayPal on all internet orders with the following criteria
     
    • International orders must meet a product minimum of $100.00
    • International orders may not exceed $2000.00 on a single order
    • E-checks must clear before product is sent
    • Order can only be shipped to the confirmed PayPal address
    • Orders over $250.00 will have a signature required upon delivery
       
  •  We accept Wire Transfer, Cashier’s Bank Check and US Postal Money orders
     
    • Acceptable for all orders
    • Must be made out in USD Funds
    • International orders must be $100.00 in product and pay $15.00 Fee
    • Cashier's Checks and Money Orders should be sent with associated internet order
    • Cashier's Checks and Money Orders must be drawn on a US Bank
    • Personal checks will be held 14 business days to clear

Returns

  • All Returns must be made within 30 days of purchase
  • Returns must get prior authorization and obtain a Return Merchandise Authorization (RMA) number
  • Call (252) 504-3355 to get RMA number
  • After 30 Days all sales are considered final
  • No Returns accepted without RMA Number
  • All Returns will incur a 20% restocking fee
  • All Returns must be unused, and in original unsoiled box
  • Return shipping is paid by the customer
  • Due to their delicate nature, electrical parts, internal engine parts, engines, transmissions, transmission parts, cut to length hoses, heat exchangers, coolers, fresh water cooling kits, carburetors, fuel pumps, carburetor kits or fishing lures cannot be returned.

Shortages

  • Shortages or missing items must be reported within 2 days of receipt of order
  • Please call (252) 504-3355 with your order number if you are missing something or have an issue with your order.

Warranties

  • Any items purchased from us for your marine application are covered by the manufacturers' warranties only
  • The manufacturer is the final determiner of a defective item. The manufacturer reserves the right to repair or replace a defective item.
  • Please call us if you have a warranty issue. We will do everything that we can to assist you.
  • Return shipping of a warranty item is the customers responsibility
  • Cutting wires on any electrical item voids the item's manufacturer's warranty

Substitutes

  • In the event that the item you have ordered is not available or out of stock we will substitute and item of equivalent or higher value to fulfill your order. 

Shipping Terms

Shipping Transit Times

Click here for UPS Ground approximate transit times

Click here for USPS Priority Mail approximate transit times 
(if asked, use 28531 as the origin/zip code)

International shipping is via FedEx International
Click here for FedEx International approximate transit times.
(use 28531 as the origin/zip code)

Notes:

  1.  Our Address for all Payments, Returns and Correspondence is:

    Basic Power Industries
    177 Fulford Drive
    Harkers Island, NC  28531
    phone: (252) 504-3355
    email us

  2. Basic Power Industries is located in the state of North Carolina.  We are not obligated to collect state sales taxes on out of state shipments or purchases.  All North Carolina delivered orders are subject to the standard 6.75% North Carolina State Sales Tax.

By placing an order on our website, you acknowledge your acceptance of these terms.

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ebasicpower.com is © 1999- Basic Power Industries, Inc., all rights reserved • All Item specifications and availability are subject to change without notice
Basic Power Industries, Inc.• 177 Fulford Dr, Harkers Island, NC 28531-9520, US • +1-252-504-3355